Accessibility for Book a lorry, bus or trailer annual test (MOT)

This service is part of the wider GOV.UK website. There’s a separate accessibility statement for the main GOV.UK website.

This page only contains information about the Book a lorry, bus or trailer annual test (MOT) service, available at https://find-test-centre-hgv-bus-trailer-mot.service.gov.uk/

Using this service

This service is run by the Driver and Vehicle Standards Agency. We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

  • Some pages are missing landmarks to identify and differentiate content elements within the page. This may make it difficult for some assistive technology users to understand the relationship between content sections.

What to do if you have difficulty using this service

If you have difficulty using this service, contact us by:

As part of providing this service, we may need to send you messages or documents. We’ll ask you how you want us to send messages or documents to you, but contact us if you need them in a different format. For example, large print, audio recording or braille.

Reporting accessibility problems with this service

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, go to: https://www.gov.uk/contact-dvsa

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter to help you complete the service in person.

Find out how to contact us at https://www.gov.uk/contact-dvsa.

Technical information about this service’s accessibility

DVSA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Landmarks

  • Some pages are missing landmarks to identify and differentiate content elements within the page. This may make it difficult for some assistive technology users to understand the relationship between content sections
  • WCAG reference: 1.3.1 – Info and relationships (Level A) Information, structure, and relationships conveyed through presentation can be programmatically determined or are available in text
  • To be fixed by 31 December 2020 at the latest

How we tested this service

The service was last tested on 11 November 2020 and was checked for compliance with WCAG 2.1 AA. The test was carried out internally by the Driver and Vehicle Standards Agency.

What we’re doing to improve accessibility

This page was prepared on 11 November 2020. It was last updated on 11 November 2020.

We’ll carry out on-going internal audits to check the accessibility of this service as well as taking feedback from users.

Any required changes will be planned into our continuous improvement work for this service.

This accessibility statement will be updated based on any issues we identify or any changes we make to address any issues raised.